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Frequently asked questions about BBC iPlayer

BBC iPlayer is the BBC's TV and radio catch-up service. It can be used to watch or listen to a wide range of BBC programmes. This section links to advice about using BBC iPlayer.

  1. Can I use BBC iPlayer outside the UK?
  2. I'm in the UK but told that I'm not, what should I do?
  3. Why am I no longer able to 'Listen Live' in BBC iPlayer to my local BBC radio station in RealMedia format?
  4. Why am I no longer able to 'Listen Again' to BBC local radio programmes in RealMedia format?
  5. What are the terms and conditions for BBC iPlayer?
  6. What is BBC iPlayer Desktop?
  7. How do I install BBC iPlayer Desktop for Windows?
  8. How long are programmes available for on BBC iPlayer?
  9. How do I enable JavaScript?
  10. Can I watch a previously downloaded programme on my laptop when I'm abroad?
  11. Why am I having problems with BBC iPlayer Desktop?
  12. What is BBC iPlayer Desktop?
  13. What do I need to get BBC iPlayer Desktop?
  14. Why does Click to Play keep stopping with a spinning circle, or not play smoothly?
  15. Can I access BBC iPlayer on my mobile phone?
  16. What's Download for portable devices?

Further help

For more detailed help, go to BBC iPlayer Help or see the Parental Guidance Lock page to find out more about it and how to activate it.

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