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24 November 2009
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Online Services Guidelines in Full

Accountability

• Introduction
• Complaints
• User generated content

Introduction

See Section 17: Accountability of the Editorial Guidelines.

The BBC is accountable to its audiences. Their continuing trust in the BBC is a crucial part of our contract with them. We will act in good faith by dealing fairly and openly with them.

We are open in admitting mistakes when they are made and encourage a culture of willingness to learn from them.

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